How subscriptions work
Subscriptions automatically renew according to the selected delivery interval and the store will automatically deliver products after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge the cost to your card each month and you will receive the products at your door each month, without the need to place the order yourself!
Can I pause or cancel a subscription?
Yes of course. You can pause or cancel a subscription at any time from the customer portal. The only time the subscription cannot be canceled is if you started a subscription that requires a certain amount of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email we sent you when you placed your initial subscription order in the store. You can also access your subscriptions by creating a customer account in the store.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a button Skip payment next to it, which you can use to skip the charge. You can reschedule the charge by clicking the button Reschedule next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click the button Edit in the product list and edit, delete or add products to your subscription.
What happens if the payment cannot be processed?
If your subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link where you can securely update your payment method.