We ship our products worldwide, check the « shipping policy » page for more information.

Yes, you can indicate it during the purchase process. If you forgot, you can write to us at info@dioxnatur.com to request the change.

You can contact us by:

• Email, writing to info@dioxnatur.com.
• From the form that you will find on the Contact page of our website.
• Through the chat that appears on the screen.
• By Messenger: @dioxnatur

Once your order is processed, you will receive your tracking number via email with which you can check its status online.

If you have not received any email, please check your spam or notifications folder (sometimes it could end up there). If you have questions, contact us at info@dioxnatur.com

Possibly, our emails are ending up in your SPAM folder.

Please check your inbox, notifications and SPAM folder, especially after placing an order.

As a precaution, you can add our email address, info@dioxnatur.co to your contact list. This way, you can prevent the SPAM filter from blocking our messages in the future.

Firstly, clear your browser cache, close all unnecessary programs/apps and restart your device.

Then try placing the order again.

If payment errors persist, you can always choose “cash on delivery” as an alternative. This payment method always works. Or place your order by email to info@dioxnatur.com

If you are having difficulty finalizing an order for any reason, you can always place your order via email or chat.

Please provide us with the following information

• Items, size and quantity.
• Complete delivery address.
• Preferred payment option (card, transfer, PayPal)

We will then create your order manually and send you an order confirmation. As soon as payment is confirmed we will ship immediately.

Shipments to Peninsular Spain are delivered in 24-48 hours (working days).

For the rest of the destinations or for more information, visit our " shipping policy " page. Customs procedures may delay delivery time.

First of all, thank you very much for wanting to give your opinion about our products and service. This helps and motivates us to continue growing and improving every day. Thank you!

1. Sign in to your account.
2. On the product details page, select the “Add a review” button.
3. Select the stars you want to assign to the product, write your comment and click “Submit” to publish your review.