WHICH COUNTRIES DO YOU SHIP TO?
We ship our products worldwide, check the « shipping policy » page for more information.
CAN SHIPPING AND BILLING ADDRESS BE DIFFERENT?
Yes, you can indicate it during the purchase process. If you forgot, you can write to us at firstname.lastname@example.org to request the change.
HOW CAN I LOCATE MY ORDER?
Once your order is processed, you will receive your tracking number via email with which you can check its status online.
If you have not received any email, please check your spam or notifications folder (sometimes it could end up there). If you have questions, contact us at email@example.com
WHY DON'T I GET YOUR EMAILS?
Possibly, our emails are ending up in your SPAM folder.
Please check your inbox, notifications and SPAM folder, especially after placing an order.
As a precaution, you can add our email address, firstname.lastname@example.org to your contact list. This way, you can prevent the SPAM filter from blocking our messages in the future.
PROBLEMS WITH ORDER/PAYMENT OPTIONS?
Firstly, clear your browser cache, close all unnecessary programs/apps and restart your device.
Then try placing the order again.
If payment errors persist, you can always choose “cash on delivery” as an alternative. This payment method always works. Or place your order by email to email@example.com
CAN I PLACE AN URGENT ORDER VIA EMAIL OR CHAT?
If you are having difficulty finalizing an order for any reason, you can always place your order via email or chat.
Please provide us with the following information
- Items, size and quantity.
- Complete delivery address.
- Preferred payment option (card, transfer, PayPal)
We will then create your order manually and send you an order confirmation. As soon as payment is confirmed we will ship immediately.
HOW LONG DOES DELIVERY TAKE?
Shipments to Peninsular Spain are delivered in 24-48 hours (working days).
For the rest of the destinations or for more information, visit our " shipping policy " page. Customs procedures may delay delivery time.
HOW CAN I LEAVE MY OPINION OF THE PRODUCT?
First of all, thank you very much for wanting to give your opinion about our products and service. This helps and motivates us to continue growing and improving every day. Thank you!
- Sign in to your account.
- On the product details page, select the “Add a review” button.
- Select the stars you want to assign to the product, write your comment and click “Submit” to publish your review.
Can not find answer to your question?
If you cannot find the answer to your question, do not hesitate to contact us. Please send us an email to firstname.lastname@example.org. We are available to help you at all times.
Thank you for choosing Dioxnatur, we hope you enjoy your purchase.