Shipping Policy

At DIOXNATUR, we are committed to improving our shipping conditions every day for the convenience and safety of our customers. We are well aware of the risks and concerns that often arise when making an online purchase. That is why we strive to ensure that you can place and receive your order as quickly as possible and without any inconvenience.

If you are an active customer at https://dioxnatur.com/, we recommend that you read this information about our shipping policy and conditions.

• FREE SHIPPING ON ORDERS OVER €40 for mainland Spain
• RETURNS UP TO 14 DAYS
• WORLDWIDE SHIPPING

Shipping

DIOXNATUR assumes full responsibility for dispatching orders within 24 to 48 hours after payment has been received, except in cases of force majeure. We also clarify that the costs include handling and packaging fees. Shipping costs are borne by the customer and may vary depending on the total weight of the package and the destination address.

For an order to be dispatched on the same day, it must be placed before 2:00 p.m.

Shipping rates and delivery times

Depending on the destination address and weight, delivery times and costs may vary. You will see the exact price at checkout before completing your purchase.

– For shipments within Spain. Within mainland Spain, the estimated delivery time is 24 to 48 hours and shipping costs may vary between approximately €4.50 and €5.50. Shipping is free on orders over €40. For the Balearic Islands, the estimated delivery time is 48 to 72 hours.

– For shipments to the Canary Islands, Ceuta and Melilla, the estimated delivery time is 5 to 7 days and shipping costs will depend on the recipient’s postal code. To check the cost, simply add a product to your cart and enter your postal code. All shipments to these destinations require a DNI/National ID number in accordance with customs regulations.

– For shipments within Europe, the estimated delivery time is 1 to 5 days and shipping costs vary depending on the destination postal code.

– For international shipments outside Europe, the estimated delivery time is 5 to 7 days and shipping costs vary. Enter the destination postal code during the checkout process to check the shipping costs. In order to process your order correctly and comply with customs regulations, all international orders must include a DNI/National ID number, passport number or driving licence number.

For shipments to Mexico: As of 1 January 2025, the Mexican government requires the collection of a tax identification number, the RFC (Federal Taxpayers Registry), for orders under USD 2,500 shipped to Mexico.

To ensure compliance with these regulations, Dioxnatur has added a new field called “RFC”, which you will find at checkout. The RFC field must be completed with the RFC, CURP (Unique Population Registry Code) or foreign tax identification number for all orders shipped to Mexico.

Dioxnatur is not responsible for delays caused by circumstances beyond our control, such as weather conditions, congestion affecting associated shipping companies, or customs incidents.

Customs duties and taxes

Buyers are responsible for paying any applicable customs duties and taxes, as well as shipping costs resulting from returns. Dioxnatur is not responsible for delays caused by customs procedures.

Shipping procedure and policy

DIOXNATUR dispatches orders on all non-holiday working days, Monday to Friday, with a daily cut-off time of 4:00 p.m. for reviewing and shipping your order. Orders are not delivered on weekends (Saturday and Sunday).

Please note that if you place your order on a Friday after 4:00 p.m., it will not be dispatched until the next working day. Therefore, you may place orders on our website on Fridays, Saturdays and Sundays, but the order will be dispatched the following Monday, provided it is not a public holiday.

You will receive your order tracking number by email. Therefore, if you are not at the delivery address at the time of delivery, you may contact the carrier’s branch closest to your home and arrange a new delivery date.

The customer is responsible for providing a valid address. If the package cannot be delivered due to an incorrect address and is returned to the sender, shipping costs will be charged for a second delivery attempt, or the order will be refunded minus the shipping cost.

For any questions regarding the shipping process, you can contact us through our website or by email at: info@dioxnatur.com

Dioxnatur reserves the right to modify the content, shipping rates, products or services offered through the website, as well as commercial offers presented at any time. Dioxnatur reserves the right to modify parts of the website, expand it, or change or completely cancel offers without prior notice. It is the user’s responsibility to visit this page before making a purchase and remain informed, as making a purchase on our website implies acceptance of our terms and conditions of sale and each of the conditions set out in our policies.