Privacy policy
We appreciate that you are on this page. This means that you care about your data and want to know where it goes and who collects it.
Privacy Policy and Data Protection
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, repealing Directive 95/46/EC (hereinafter, the GDPR), Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (hereinafter, LSSI-CE), and Spanish Organic Law 3/2018 on Personal Data Protection and the guarantee of digital rights, Dioxnatur guarantees the protection and confidentiality of personal data of any kind provided to us by our customers, in accordance with the provisions of the General Data Protection Regulation.
Dioxnatur’s Data Protection Policy is based on the principle of proactive accountability, whereby the data controller is responsible for compliance with the applicable regulatory and case-law framework and must be able to demonstrate such compliance to the relevant supervisory authorities.
The data provided will be processed in accordance with the terms established in the GDPR. In this regard, Dioxnatur has adopted the legally required levels of protection and implemented all technical measures available to prevent loss, misuse, alteration and unauthorised access by third parties, as described below. However, users should be aware that Internet security measures are not infallible.
Data Controller
The data controller for this website under the General Data Protection Regulation (GDPR) is Siddhi Naturelle SL, with Tax ID (CIF) B16854994 and registered tax address at Calle Borja 16, Alicante, Spain. Contact email: info@dioxnatur.com
All of this is duly registered with the Spanish Data Protection Agency, and DIOXNATUR guarantees that both the organisational and technical security measures required by the GDPR have been implemented.
This Privacy Policy applies solely to personal data obtained through the Website and does not apply to information collected by third parties on other websites, even if those websites are linked from the Website.
Through this policy, we express our commitment to maintaining and ensuring secure commercial relationships by protecting personal data and safeguarding the privacy rights of each user of our website.
What is personal data?
A brief explanation is important. Personal data means any information relating to an individual that they provide to us when visiting our website. In our case, this includes name and email address, and if a product is purchased, we will request the full address, first name, surname and DNI or CIF.
Additionally, when you visit our website, certain information is automatically stored for technical reasons, such as the IP address assigned by your Internet service provider.
Purpose of using your data
All data provided by our customers and/or visitors through the Dioxnatur website or to its staff will be included in the record of personal data processing activities created and maintained under the responsibility of Dioxnatur. Such data is necessary to provide the services requested by users or to resolve questions or enquiries submitted by our visitors.
Our policy is not to create profiles of users of our services.
Legal basis for processing: Why do we need your data?
a) Contractual relationship: This applies when you purchase one of our products or contract one of our services.
b) Legitimate interest: To respond to enquiries and complaints submitted by you and to manage the collection of outstanding amounts.
c) Your consent: If you are a user of our website, by ticking the box provided on the contact form, you authorise us to send you the communications necessary to respond to your enquiry or request for information.
Who do we share your data with?
We do not disclose your personal data to anyone, except public or private entities to which we are legally required to provide such data. For example, Spanish tax legislation requires certain information relating to economic transactions above a specified amount to be provided to the Tax Agency.
If, outside the situations described above, we need to disclose your personal information to other entities, we will first request your consent through clear options that allow you to decide whether or not to authorise such disclosure.
We will not carry out international transfers of your personal data for any of the purposes indicated.
Retention of your data in our records
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected. When determining the appropriate retention period, we assess the risks associated with processing, as well as our contractual, legal and regulatory obligations, internal data retention policies and the legitimate business interests described in this Privacy Notice and Cookie Policy.
In this regard, once your relationship with Dioxnatur has ended, Dioxnatur will retain your personal data, duly blocked, for the limitation period applicable to any actions that may arise from the relationship maintained with the data subject.
Once blocked, your data will be inaccessible to Dioxnatur and will not be processed except for making it available to Public Administrations, Judges and Courts for the purpose of addressing potential liabilities arising from the processing, as well as for the exercise and defence of claims before the Spanish Data Protection Agency.
Security and protection of your data
We make every reasonable effort to maintain the confidentiality of personal information processed within our systems. We maintain strict security standards to protect the personal data we process against accidental loss and unauthorised access, processing or disclosure, taking into account the state of technology, the nature of the data and the risks to which it is exposed.
However, we cannot be held responsible for your use of data, including usernames and passwords, used on our website. Our staff follows strict privacy standards and, where we engage third parties to provide support services, we require them to comply with the same standards and allow us to audit them to verify compliance.
What rights can you exercise as a data subject?
We inform you that you may exercise the following rights:
a) Right of access to your personal data, in order to know what data is being processed and what processing operations are being carried out;
b) Right to rectification of any inaccurate personal data;
c) Right to erasure of your personal data, where possible, subject to legal obligations;
d) Right to restriction of the processing of your personal data when the accuracy, lawfulness or necessity of the processing is in question, in which case we may retain the data for the establishment, exercise or defence of legal claims;
e) Right to object to the processing of your personal data where the legal basis authorising such processing is our legitimate interest. Dioxnatur will cease processing your data unless it has compelling legitimate grounds to continue doing so or such processing is necessary for the establishment, exercise or defence of legal claims;
f) Right to data portability where the legal basis for processing is a contractual relationship or your consent;
g) Right to withdraw consent granted to Dioxnatur.
You may exercise your rights free of charge and at any time by emailing info@dioxnatur.com and attaching a copy of your DNI.
The fastest and easiest method is to access your user account directly and modify your information or delete your user account. Any information that we are required to retain due to a legal or contractual obligation will be blocked and used only for those purposes instead of being deleted.
You may also exercise your rights by email:
Where can you file a complaint?
If you believe that your rights have not been properly addressed by our organisation, you may file a complaint with the Spanish Data Protection Agency through any of the following means:
– Electronic office: https://www.aepd.es
– Postal mail: Agencia Española de Protección de Datos, C/ Jorge Juan, 6, 28001 Madrid, Spain
– Telephone: 901 100 099 and 912 663 517
Filing a complaint with the Spanish Data Protection Agency is free of charge and does not require the assistance of a lawyer or legal representative.
External links
As a service to our visitors, our website may include hyperlinks to other websites that are not operated or controlled by the Website. Therefore, https://dioxnatur.com/ does not guarantee and is not responsible for the legality, reliability, usefulness, accuracy or timeliness of the contents of such websites or their privacy practices.
Before providing your personal information to websites other than https://dioxnatur.com/, please bear in mind that their privacy practices may differ from ours.
The sole purpose of these links is to provide the User with the possibility of accessing them and obtaining additional information. However, https://dioxnatur.com/ does not itself, or through third parties, offer or market the information, content and services available on linked websites, nor does it approve, supervise or control in any way the contents, services or materials of any kind existing on them.
https://dioxnatur.com/ shall in no event be liable for any consequences arising for the User from accessing such links.
Updates and changes to this Privacy Policy
Dioxnatur reserves the right to modify this policy at its own discretion in order to adapt it to legislative or case-law developments that may affect compliance. Use of the Dioxnatur website after such changes will imply acceptance of them.