Cancellation policy

RIGHT OF WITHDRAWAL POLICY

In accordance with Royal Legislative Decree 1/2007 and Directive 2011/83/EU of the European Parliament, you have 15 calendar days from the date you receive your order to return it without providing any explanation.

Would you like to exercise your right of withdrawal? Write to us at pedidos@dioxnatur.com with the subject line “Withdrawal request”, indicating your name and order number. We will confirm receipt and process your request within a maximum of 14 days. You do not need to have a customer account.

You can also call us at +34 965 022 200 or use the withdrawal button available in your account, indicating the order you wish to cancel.

What happens to your money? We will refund the full amount, including standard shipping costs, within a maximum of 14 days using the same payment method you used for the purchase.

What about the product? You have 14 days from the date you notify us to send it back. Return shipping costs are at your expense.

Exceptions

The right of withdrawal does not apply to sealed products that you have opened and which, for hygiene or health reasons, cannot be returned once unsealed.

 

SUBSCRIPTION POLICY

How subscriptions work

Subscriptions renew automatically according to the selected delivery interval, and the store will automatically ship the products after each successful renewal.

For example, if you started a monthly subscription, the system will automatically charge the cost to your card each month and you will receive the products at your door every month, without having to place the order yourself!

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription at any time from the customer portal. The only time a subscription cannot be cancelled is if you started a subscription that requires a certain number of payments before cancellation is allowed.

You can access the customer portal through the magic link you received in the email we sent when you placed your initial subscription order in the store. You can also access your subscriptions if you create a customer account in the store.

How can I skip or reschedule a charge?

You can skip or reschedule a charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription through the customer portal. Simply click the Edit button in the product list and edit, remove or add products to your subscription.

What happens if the payment cannot be processed?

If the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link where you can securely update your payment method.